Knowledge Management and Organizational Learning Consultant (GS 13 Equivalent) – Natural Self Esteem


Global Health Technical Professionals (GHTP) is a United States Agency for International Development (USAID) program that provides early and mid-career global health professionals with opportunities to advance their careers and the USAID Bureau for Global Health and its implementing partners to support. GHTP helps USAID improve global health outcomes in communities around the world by building a new generation of global medical professionals that reflect the diversity of America’s population.

Credence Management Solutions, LLC (Credence) is seeking a Knowledge Management and Organizational Learning Advisor at USAID’s Office of Policy, Planning and Learning (PPL) and Office of Learning Assessment and Research (LER) under GHTP.

Note: The application deadline is Monday, June 27, 2022.

Summary Opinion

The U.S. Agency for International Development’s Office of Policy, Planning, and Learning (PPL) directs the agency’s policy, donor coordination, program cycle, evidence and learning, and performance functions to ensure that the agency’s work is evidence-based and the most advanced international mindset reflects development. The Office of Learning Evaluation and Research (LER) promotes evidence-based development by building an evidence base to support agency priorities, creating tools and guidance for better monitoring, assessment and learning, supporting the agency’s strategic collaboration, promoting continuous learning and adapting management; and developing and implementing agency-wide learning agendas. These activities enable USAID’s programming and progress to be as effective as possible while remaining accountable to the American people, while delivering better, more sustainable development outcomes for the people in the countries where we work.

The position is housed under the Knowledge Management and Organizational Learning (KMOL) function in PPL/LER responsible for integrating agency knowledge management, organizational learning, evidence, reporting and learning functions; and contributes to structures and processes to drive coordination in these areas through PPL and other parts of the Agency. The priorities of the KMOL function are 1) establishing and supporting the implementation of an agency’s KMOL policy, 2) institutionalizing the transfer of knowledge during staff turnover, 3) increasing the use of local knowledge, and 4) other lines of related efforts.

job requirements

The Knowledge Management and Organizational Learning Advisor (KMOL) provides technical advice to Agency staff both in the field of knowledge and learning for international development and in the creation, management and institutionalization of change. The position requires 1) understanding of development theories, approaches, and practices, 2) expertise in a variety of knowledge management and organizational learning methodologies, and 3) skills in planning, organizing, consulting, and implementing programs, plans, and proposals that require significant resources of the agency or that require extensive changes to established procedures, and 4) significant interpersonal skills. Refined interpersonal skills include using sound judgment for facilitation, team building and collaboration; Creativity to identify, propose, guide, support, influence and promote solutions in complex and dynamic operating environments; and patience, flexibility, self-motivation, deference, cultural awareness, inclusive alignment, and organizational skills to work effectively inside and outside of a culturally rich and geographically diverse large organization.

Occasional travel is provided subject to the availability of funding and additional permits. USAID’s offices are in Washington, DC and this is a remotely permissible location.


  • Provide technical assistance and facilitation in support of agency knowledge management and organization-wide learning initiatives.
  • Strengthening of agency processes for individual and organizational knowledge acquisition and transfer.
  • Support the development and rollout of a new agency KMOL policy.
  • Build processes that enable the collection and use of insights and knowledge from local knowledge sources and from behavioral science experiments to support decision making.
  • Supporting the use of evidence by developing and disseminating user-friendly knowledge products and hosting learning events for internal and external stakeholders.
  • Support the development of organizational and individual capacities to collect, access and use evidence.
  • Develop and facilitate internal feedback loop processes, such as B. Break and reflection sessions and after-action reviews to strengthen organizational learning.
  • Support the organization and implementation of electronic file storage and standard file structures for a large, geographically distributed organization.
  • Participate in professional development, skills training and professional meetings to improve relevant technical skills and career development.
  • Complete and execute an individual learning and training plan and annual work plan.


  • Master’s degree and 7 years or bachelor’s degree and 9 years of relevant experience in public health, social and political science, business, economics, science, international development, foreign policy and other related fields. PhD with 2 years experience (preferred).
  • At least 5 years of professional experience in two or more technical disciplines such as (monitoring and evaluation, project management, data analysis, etc.); or job duties/responsibilities specific to the requirements of the job description.
  • Experience in designing and implementing knowledge management and organizational learning policies and processes.
  • Experience with face-to-face and virtual group facilitation.
  • International development experience, including knowledge of development theories, approaches and practices.
  • Experience in organizational learning and familiarity with the principles, methods, tools and approaches of collaboration, learning and adaptation preferred.
  • Knowledge of USAID systems, processes, policies and guidelines is preferred.
  • US citizenship required with ability to obtain and maintain secret authorization.

How to apply

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